The Groom transportation service has become popular amongst frequent travelers who make a lot of trips to the airport. The Groom transportation is providing its services in a lot of cities. It has been an innovator in t6he field of transportation and from time to time it has come up with better facilities for its customers. The company takes pride in the quality of its services despite of some serious questions that have come up recently putting a question mark on the quality of service.

The Groom transportation is still living up to the standards it has set for itself. The company has three basic objectives through which it intends to serve its customer. Firstly it emphasizes on the fact that a lot of cost saving can be made by travelling by Groom transportation as compared to other sources. Secondly the company also highlights the time that is saved. When making frequent trips to and from the airport a lot of useful time of the family members is consumed. Lastly the company guarantees a safe trip to their customers as the company claims to have drivers with best skills.

However despite of all the assurance and guarantees by Groom transportation serious questions have been raised regarding the quality of its services. The questions have been put forward by a number of customers who have used Groom transportation and did not have a good experience mainly because of basic problems. Firstly they claim that due to a shortage of drivers the company makes its customers share rides without their consent and knowledge. Secondly they also claim that Groom transportation is never punctual and a lot of their valuable time was spent in waiting for the car to arrive. Although no serious questions have been raised regarding the safety of the service still the above questions are serious enough to cause a shift in the preference of the customer.

I would here like to point out that the Groom transportation company offers shared ride door-to-door services, zone based fare structures and scheduled airport shuttle services. The company's shuttle service has never been questioned and stands out due to its high quality service. The allegations have been raised on the shared door to door service of the company. The company needs to put in an investigation and come up with strong answers to these questions so that their customers retain their trust in the services of Groom transportation.